Terms & Conditions

Conditions & Terms of Service

For services costing twenty pounds or more, a deposit is necessary. When you make a reservation over the phone, you have the option of paying a deposit starting at £10.00 with any major credit card. In the event that you need to postpone or cancel your appointment, we require a notice of at least 48 hours; otherwise, you will forfeit your deposit. If you fail to provide a notice of cancellation of at least 48 hours in advance for any online reservations or if you are paying with a gift certificate, you will lose the value of the whole treatment. If you do not come in for a tint or glue test for your lashes and brows at least 48 hours before your treatment, you will be charged the full amount for the procedure because we will not be able to do it.

I would want to express my gratitude to you for your cooperation and understanding.

Our Policy Regarding Cancellations

However, cancellation fees for online bookings made through our online booking organisation are chargeable outside of the 48-hour grace period, especially in the case of a no-show, in which case the full amount of the reservation will be charged to the customer’s credit card. Although we are sympathetic in certain situations, we cannot guarantee that we will be able to do so, and we can assure you that we will do our best to keep cancellation fees as low as possible. In the event that you need to cancel or reschedule an appointment, we kindly request that you give us at least 48 hours’ notice. You can text us at the number that is provided on our 24 hour answer phone message, email us at [email protected], or call us at the number that is provided on our 24 hour answer phone message.

Within the 48-hour cancellation notice period, each customer has the ability to confirm, reschedule, or cancel their appointment by providing us with an email address. This possibility is made available to them. These are sent out automatically, and our system keeps track of their delivery.

  • If an online booking is cancelled with less than 48 hours’ notice, the entire amount of the reservation will be charged to the credit card provided at the time of booking. If you rebook the same treatment that you are cancelling, you may be eligible for a discount of up to 50 percent on the rebooking treatment; however, this discount will need to be paid for and booked on the same day that you are cancelling the original treatment. Treatments that are scheduled within the salon will require a full payment from the customer; the amount of this cost will vary based on the time and value of the treatment that is booked.
  • If you do not show up for your appointment, you will be charged the full price of the treatment for online bookings and the full deposit for treatments booked in the salon; the amount of this fee will vary depending on the length of the appointment and the price of the treatment that was scheduled.
  • If you skip more than two appointments, you risk having your future reservations and treatments denied without the option to pay the full price up ahead when you make the reservation.
  • If you are going to be late for your appointment, kindly let us know as soon as possible so that we can adjust the schedule for your treatment accordingly. This may involve shortening the amount of time spent on treatment or rescheduling to a different time on the same day if there is availability to do so in order to avoid having to pay unnecessary cancellation fees. You will still be responsible for paying the total price even if the treatment period is reduced short or if you no longer require all of the treatments that were initially booked in for you.

Because of the rise in the number of missed appointments and the length of time given for cancellation notices, we have been forced to implement these restrictive new policies. On occasion, we shall use our discretion with regard to the implementation of the policy; nonetheless, the decision made by the Manager is final, and all members of staff are fully supportive of the policy and will carry it out. Because our salon is intended to be a place where customers can unwind and let go of their stresses, we kindly ask that all cell phones be placed on quiet mode, and that you bring children with you here only if it is absolutely essential.